About Us

LAST RESORT MEDICAL CENTRE

At the heart of Last Resort Medical Centre is the belief that as family physicians, we become the advocate of each of our patient’s overall health. Many of our patients came to us because they wanted more then sterile, assembly line medical care. They wanted care from physicians who take the time to listen to them, get to know them and their families and work together with them to achieve optimum health.

You can be certain, this is the level of care you will receive at Last Resort Medical Centre. We warmly welcome new patients because we know many individuals and families are feeling lost in the confusion of today’s medical system. At Last Resort Medical Practice we want everyone to know that we are here for you and ready to become your family’s health care advocates.

We are a private, independent practice constantly striving to provide excellence in personalised, compassionate care that is consistent, quality-driven and choice-conscious for all of our patients.

Our staff is well trained, caring and professional. Each and every one of us at Last Resort Medical Centre respects the diversity and dignity of our patients. We welcome advances in learning and technology in an effort to achieve efficient and quality-driven patient care.

Patient Rights Charter

Healthy and Safe Environment

Everyone has the right to a healthy and safe environment that will ensure their physical and mental health well-being, including adequate water supply, sanitation and waste disposal as well as protection from all forms of environmental danger such as pollution, ecological degradation or infection.

Participation in Decision-Making

Every citizen has the right to participate in the development of health policies and everyone has the right to participate in decision making affecting one’s health.

Access to Health Care

Everyone has the right of access to health care services which include:

Receiving timely emergency care at any health care facility that is open regardless of one’s ability to pay;
Treatment and rehabilitation that must be made known to the patient to enable the patient to understand such treatment or rehabilitation and the consequences thereof;
Provision for special needs in the case of newborn infants, children, pregnant women, the aged, disabled people, patients in pain and people living with HIV or Aids;
Palliative care that is affordable and efficient in cases that are incurable or terminal;
A positive disposition displayed by health care workers that demonstrates courtesy, dignity, patience, empathy and tolerance;
Health information that includes the availability of health services and how best to use such services and that shall be in the language understood by the patient.

Knowledge of One’s Health Insurance / Medical Aid Scheme

A member of a health insurance or medical aid scheme is entitled to information about that health insurance or medical aid scheme and to challenge, where necessary, the decisions of such health insurance or medical aid scheme relating to the member.

Choice of Health Services

Everyone has the right to choose a particular health care for services or a particular health facility for treatment provided that such choice shall not be contrary to the ethical standards applicable to such healthcare providers or facilities and the choice of facility that is in line with prescribed service delivery guidelines.

Treated by a Named Health Care Provider

Everyone has the right to know the person who is providing health care and therefore must be attended to by only clearly identified health care providers.

Confidentiality and Privacy

Information concerning one’s health, including information concerning treatment may only be disclosed with a patient’s consent, except when required in terms of any law or an order of the court.

Informed Consent

Everyone has the right to be given full and accurate information about the nature of one’s illnesses, diagnostic procedures, the proposed treatment and the costs involved for one to make a decision that affects any one of these elements.

Refusal of Treatment

A person may refuse treatment and such refusal shall be verbal or in writing provided that such refusal shall not endanger the health of others.

A Second Opinion

Everyone has the right to be referred for a second opinion on request to a health provider of one’s choice.

Continuity of Care

No one shall be abandoned by a health care professional worker or a health facility which initially took responsibility for one’s health.

Complaints about Health Services

Everyone has the right to complain about the health care and to have such complaints investigated and to receive a full response on such investigation.

Every Patient or Client has the following responsibilities:

To take care of his or her health.
To care for and protect the environment.
To respect the rights of their patients, health workers and health care providers.
To utilise the health care system optimally and to not abuse it.
To know his or her local health services and what they offer.
To provide health workers with relevant and accurate information for diagnostic, treatment, rehabilitation or counselling purposes.
To advise the health providers of their wishes with regards to death.
To comply with the prescribed treatment and/or rehabilitation and to arrange for the payment.
To enquire about the related costs of treatment and/or rehabilitation and to arrange for the payment thereof.
To take care of health records in his or her possession.

Management expertise

Collectively, the members of Last Resort Medical Practice possess a significant amount of intellectual capital and have substantial experience in all facets of health care management, inter alia:

Business management
Human resources in health care
Clinical management
Business accounting and finance

“At Last Resort Medical Practice we are passionate about building our future leaders and serving our community”

Tel: 011 492 0039

ABOUT US

LAST RESORT MEDICAL CENTRE

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